Marienhaus Klinikum Eifel - Standort St. Elisabeth Gerolstein

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

Katharina Schmitt

Krankenhausoberin

Aloys-Schneider-Straße 37
54568 Gerolstein

Ernst Belling

Patientenfürsprecher

Aloys-Schneider-Straße 37
54568 Gerolstein

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No