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Ev. Krankenhaus Ginsterhof GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Britt Wiedenhöft-Thullesen

Chefarztsekretariat

Metzendorfer Weg 21
21224 Rosengarten

Phone: 04108 -598-104
Mail: ed.fohretsnig@neselluhT-tfeohnedeiW

Advocates

Magda Bollmeyer-Birkholtz

Patientenfürsprecherin

Metzendorfer Weg 21
21224 Rosengarten

Phone: 04108 -598-438
Mail: ed.fohretsnig@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes