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Vinzenz Pallotti Hospital

Complaint management

Structured complaint management was introduced: Yes

beschwerdestelle@gfo-kliniken-rhein-berg.de 02204 41 5064
Written concept exists: Yes

KH-ÜVA-023 VA Rückmeldemanagement
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Cara Brandt

Qualitätsmanagementbeauftragte

Phone: 02204 -41-5064
Fax: 02204-41-2001
Mail: ed.greb-niehr-nekinilk-ofg@elletsedrewhcseb

Advocates

Marion Ruppert

Patientenfürsprecherin

Phone: 02204 -41-0
Mail: ed.lgb-hkm@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

Befragungen finden im Rahmen der zertifizierten Zentren statt.