Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anna-Sophie Wippich
Referentin der kfm. Direktion, Qualitätsmanagement
Pillkaller Allee 1
14055 Berlin
Phone:
030
-30001-491
Mail:
ed.nilreb-suahneknark-resetlam@hcippiw
Heike Dragowsky
Qualitätsmanagerin
Pillkaller Allee 1
14055 Berlin
Phone:
030
-30001-710
Mail:
ed.nilreb-suahneknark-resetlam@tnemeganamsteatilauq
Advocates
Gabriele Hänsel
Patientenfürsprecherin
Pillkaller Allee 1
14055 Berlin
Phone:
030
-30001-720
Mail:
ed.nilreb-suahneknark-resetlam@sfp
|
Anonymous input options exist: Yes Briefkästen auf jeder Station |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |