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Klinikum Heidenheim gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Steffen Domberg

Qualitätsmanagement, Lob- und Beschwerdemanagement

Phone: 07321 -33-2012
Mail: ed.miehnedieh-nekinilk@grebmod.neffets

Advocates

Dieter Seizinger

Patientenfürsprecher

Phone: 0152 -52310222-
Mail: ed.miehnedieh-nekinilk@mm

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes